At Nestly Spaces, we are committed to delivering your furniture with care and efficiency. This Shipping Policy outlines how we handle the dispatch, tracking, and handling of your orders, ensuring a smooth and transparent delivery process from our store to your doorstep.
Order Processing
Once your order is placed, it undergoes a confirmation and processing stage. All confirmed orders are typically processed within 1–3 business days. You will receive an order confirmation email once your purchase has been successfully placed, followed by a shipping confirmation email once your item has been dispatched.
Shipping Methods
We partner with reliable logistics providers to deliver your furniture safely and efficiently. Depending on your location, our delivery services may include curbside delivery, doorstep delivery, or scheduled home delivery for larger items. You will be informed of the shipping method and delivery coordination details via email or SMS after dispatch.
Order Tracking
As soon as your order ships, we will provide a tracking number via email or SMS. You can use this number to track the status of your delivery in real-time. For any tracking issues or updates, you are welcome to reach out to our support team at [email protected].
Delivery Process
Please ensure someone is available at the delivery address on the day of arrival. In the case of large furniture items, we recommend preparing the area and ensuring clear access for smooth handling. Our delivery team will not be responsible for unpacking, assembly, or disposal of packaging materials unless previously arranged.
Incorrect Address or Missed Delivery
If an incorrect shipping address is provided or delivery is missed due to customer unavailability, re-delivery fees may apply. It is the customer’s responsibility to ensure accurate address details at the time of order placement.
Order Issues or Damage During Shipping
If your package arrives damaged or items are missing, please contact us within 48 hours of delivery. We may request photos and will coordinate any necessary replacements or resolutions promptly.
Contact Us
If you have any questions regarding shipping or need assistance with your order, feel free to contact our customer care team at [email protected].